This Refund & Return Policy outlines the conditions and procedures for returns, replacements, and refunds for products purchased on www.drybathmat.com (“we”, “us”, or “our”).
Operating independently from Singapore, Drybathmat serves customers across Europe in full compliance with applicable statutory consumer protection rules.
- Statutory 14-Day Right of Withdrawal (Cooling-off Period)
In accordance with European Union and United Kingdom consumer rights regulations, customers residing in European markets possess a statutory right to cancel their purchase without specifying a reason:
Withdrawal Timeframe: You have 14 working days from the day on which you (or a designated third party other than the carrier) acquire physical possession of the purchased items to exercise your right of withdrawal.
Notification Procedure: To initiate a cancellation or return under this statutory period, you must notify us of your decision via email at bathroom@drybathmat.com prior to the expiry of the 14-day window.
Return Address: Upon receiving your cancellation request, our support team will provide return authorization details. Returns from European destinations are directed to:
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Return Condition: Items returned under the standard right of withdrawal must remain unused, unwashed, and in their original packaging condition.
- Damaged or Faulty Items
If your package arrives damaged or if the item possesses a product defect:
No Physical Return Required: You are not required to send back damaged or defective items physically.
Photographic Evidence: Please send an email to bathroom@drybathmat.com within 14 days of parcel receipt, including your order reference number and clear photo evidence showing the defect or damage.
Resolution: Upon review and verification of the submitted evidence, we will process either a full refund or dispatch a free replacement item based on your preference.
- Transit Delays & Non-Delivery Refunds
We arrange transport to European destinations through established international commercial couriers (including DHL, FedEx, and UPS Priority).
Standard Transit Period: Transport requires 5 to 12 working days following dispatch notification.
Automated Updates: Automated tracking updates are transmitted to your registered email address at primary checkpoints (order dispatch, courier hub arrival, and local delivery dispatch).
Delivery Inquiries: If an order has not been delivered after 12 working days, please reach out to bathroom@drybathmat.com. We will initiate a formal trace inquiry with the logistics carrier.
Refund / Re-dispatch: If the investigation confirms that the package is lost or delayed beyond reasonable operational limits, we will execute a full refund or arrange an immediate replacement dispatch.
- Refund Processing & Original Payment Method
All approved refunds are processed systematically back to the original funding source used during order placement.
Supported Payment Methods: Refunds are credited back through the respective payment channel selected at checkout, including:
Credit & Debit Cards: Visa, Mastercard, American Express
Express Checkout & Wallets: Apple Pay, Google Pay, and Digital Wallets
Processing Timeframe: Once an official refund confirmation is issued by our support team, funds are remitted back to your card issuer or payment account within 5 to 10 working days, depending on your financial institution’s processing schedules.
- Customer Contact & Assistance
For any return requests, refund queries, or order tracking assistance, please reach out directly to our customer support team:
Customer Support Email: bathroom@drybathmat.com