This Shipping Policy outlines the terms and conditions regarding order processing, transit times, and delivery arrangements for bathroom absorbent mats purchased on www.drybathmat.com (“we”, “us”, or “our”).
We deliver to destinations across Europe, with operations managed independently from Singapore.
- Order Processing Time
All orders placed on www.drybathmat.com undergo administrative processing and package preparation prior to dispatch.
Standard order processing time requires 1 to 3 working days (excluding weekends and public holidays).
Order dispatch confirmations are transmitted to your registered email address once your package is assigned to the delivery carrier.
- Shipping Methods & Estimated Transit Times
We partner with established international commercial couriers (including DHL, FedEx, and UPS Priority) to handle transport to European customer locations.
Target Destination: European Region
Handling Time: 1 – 3 working days
Standard Shipping Transit Time: 5 to 12 working days following dispatch
Dispatch Location: [ ]
Note: Working days refer to Monday through Friday, excluding public holidays in the dispatch origin and destination country.
- Automated Order Tracking & Notifications
To keep you updated on your parcel status, our automated communication system transmits progress updates to the email address provided during checkout at key transit milestones:
Order Dispatch: Transmitted when your item leaves the fulfilment hub with an assigned carrier tracking reference.
Logistics Hub Arrival: Transmitted when the package arrives at intermediary transit locations.
Local Delivery Dispatch: Transmitted on the day local courier delivery is scheduled to take place.
Customers may monitor package progress directly through the link provided in these notifications.
- Delayed Deliveries & Carrier Inquiries
While standard shipping generally arrives within 5 to 12 working days after dispatch, unexpected delays may occasionally arise during international transit.
If your parcel has not been delivered within 12 working days following dispatch, please notify our customer support team at bathroom@drybathmat.com.
Upon receiving your enquiry, we will initiate an official trace investigation with the shipping carrier to locate the package.
Following verification from the carrier, if the parcel is confirmed delayed beyond reasonable limits or lost in transit, we will arrange either a full refund or a replacement dispatch based on the specific circumstances.
- Transfer of Delivery Risk
In compliance with applicable European consumer protection legislation, the risk of loss or damage to items remains with us until you (or a designated recipient other than the carrier) gain physical possession of the delivered goods. - Customer Contact Details
For any shipping enquiries, status updates, or transit assistance, please reach out to our dedicated support:
Customer Support Email: bathroom@drybathmat.com