Welcome to www.drybathmat.com.
These Terms of Service (“Terms”) govern your use of our website and the purchase of bathroom absorbent mats from Drybathmat (“we”, “us”, or “our”), operating under the digital location www.drybathmat.com. By accessing our site or placing an order, you agree to be bound by these Terms.
- General Provisions
Contact Email: bathroom@drybathmat.com
This platform is maintained independently for retail sales across Europe. We reserve the right to revise these Terms when required to accommodate statutory changes or operational updates.
- Orders & Order Processing
All orders placed via www.drybathmat.com constitute an offer to purchase our bathroom absorbent mats under these Terms.
Order confirmations are transmitted automatically to the email address provided during checkout.
We reserve the right to decline or cancel any order prior to dispatch in circumstances involving incorrect product details, pricing errors, or fulfillment limitations.
- Shipping, Delivery & Risk Transfer
We manage international delivery to European customer destinations through established commercial carriers (such as DHL, FedEx, and UPS Priority):
Estimated Delivery Timeframes: Standard international transit requires approximately 5 to 12 working days following dispatch notification.
Automated Tracking Notifications: Automated shipping notification emails containing status details and tracking links are sent to your registered email address at key milestones (dispatch confirmation, courier hub arrival, and final delivery dispatch).
Delivery Investigations: If an order exceeds the standard transit timeframe without delivery confirmation, we will initiate a formal trace inquiry with the logistics carrier. Upon verification, we will arrange a full refund or send a replacement dispatch based on the operational outcome.
Transfer of Risk & Ownership: In compliance with European consumer protection legislation, the risk of loss or damage to items, as well as final ownership transfer, passes to the consumer only when you (or a designated third party other than the carrier) acquire physical possession of the goods.
- Right of Withdrawal & Returns Policy
In accordance with European statutory rights, customers residing within the European Union and United Kingdom benefit from statutory cancellation rights:
4.1 Statutory 14-Day Right of Withdrawal (Cooling-off Period)
You have the legal right to withdraw from your purchase without providing a reason within 14 days from the date on which you (or a designated third party) take physical possession of the items.
To exercise this right, you must inform us of your decision to cancel by contacting customer support at bathroom@drybathmat.com prior to the expiry of the 14-day period.
4.2 Damaged or Faulty Items
If you receive an item that is damaged or defective upon arrival, please notify our support team via email (bathroom@drybathmat.com) promptly upon receipt.
To process a resolution efficiently, please provide your order reference and clear photographic evidence depicting the defect or damage.
Upon validation, we will arrange either a full refund or a free replacement dispatch. You will not be required to return physical damaged items provided adequate photographic proof is accepted.
- Pricing & Payment Terms
Prices listed on www.drybathmat.com are quoted in applicable regional currencies during checkout.
Payment must be completed in full at the time of order placement through the payment options presented at checkout.
All orders are processed in strict compliance with international trade and consumer frameworks.
- Limitation of Liability & Applicable Law
These Terms are governed by and construed in accordance with the laws of Singapore, without prejudice to applicable mandatory consumer protection protections provided by European regulations in your country of residence.
We accept liability for statutory duties and non-excludable legal obligations under applicable consumer law. Where permitted by governing law, our liability concerning any order is limited to the purchase price paid for the corresponding item.
- Customer Support & Enquiries
For any questions regarding these Terms, order inquiries, or return requests, please contact us at:
Email: bathroom@drybathmat.com